Shipping & Returns
Last updated: July 19, 2026
Currently shipping within the U.S. only
International shipping isn't available yet — we're working toward it. This page will be updated with international rates, customs info, and delivery estimates once that launches. Everything below applies to domestic (U.S.) orders.
Where we ship
Right now we ship to addresses within the United States. We plan to add international shipping in the future. If that's important to you, reach out at orders@blaxstar.net and we'll let you know when it's available.
Processing time
In-stock items are typically prepared for shipment within 1–3 business days of your order. Custom builds and services take longer; the listing or your order confirmation will give you a realistic estimate. Processing time is separate from transit time, which depends on the shipping method and carrier.
Shipping methods & cost
We ship via major carriers, chosen based on the size, weight, and value of your order. Available shipping options and their cost are shown at checkout before you pay, based on your delivery address.
Order tracking
Once your order ships, you'll get a confirmation with tracking information. You can also check order status anytime from your account.
Lost or damaged in transit
If your package arrives damaged or never arrives, contact us at orders@blaxstar.net with your order number (and photos, if it's damage) as soon as you notice. We'll work with the carrier and get you a replacement or refund. You shouldn't have to fight the carrier yourself.
Returns & exchanges
Most items can be returned within 30 days of delivery, unused and in the condition you received them, for a refund or exchange. To start a return:
- Email orders@blaxstar.net with your order number and the reason for the return.
- We'll confirm eligibility and send you return instructions.
- Ship the item back using the instructions we provide; please don't send returns to our registered business address, as it's not equipped to receive packages.
Non-returnable items
- Items listed as "For parts / not working" are sold as-is and aren't eligible for return on functionality grounds — non-function is the disclosed condition.
- Custom BLAXSTAR builds and services may be non-returnable, or subject to a restocking fee, once work has begun. Check the listing for specifics before ordering.
- Items that show use or damage beyond normal inspection.
Refunds
Once we receive and inspect your return, we'll process your refund to your original payment method via Stripe. It typically takes 5–10 business days to appear, depending on your bank or card issuer.
Contact us
Questions about shipping or returns? Email orders@blaxstar.net.